Tuesday, March 3, 2009

A Bad Shopping Experience

A friend of mine bought a top at ellamoss.com, everything seemed fine until she tried on the shirt she got. It smelled funky, but , she thought maybe it was the plastic. Until she lifted her arm and saw a tear in the shirt and the tell tale signs it had been worn before. ew.

But that's not even the worse part, all companies make a mistake at some point or another and what matters is how they deal with those mistakes. They were awful, they could not have cared less, had nothing to replace it with, and the worst part - had no way to make sure my friend didn't have to pay for return shipping. She actually had to pay to ship the offensive shirt back herself. ugh.

I certainly won't ever shop there, I don't care what kind of coupons they give away - if that's what they think of as customer service, forget it.

This is definitely the place to shop -

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